Terms and Conditions
Online Ordering Policy for Papa Dave's Pizza
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1. Ordering Process:
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Customers have an option to create an account on our website to place orders.
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Orders can be placed through our official website or Third Party Integrations like Uber Eats, Skip the Dishes and Doordash. We may add more third party platforms without prior notice.
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Once the order preparation has commenced, cancellation is not permitted.
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Our menu items and prices are subject to change without prior notice.
2. Payment:
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Payment for orders is required in full at the time of checkout.
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We accept various payment methods, including credit/debit cards and digital wallets.
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All transactions are processed securely through our website's payment gateway or third party platform gateway.
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In case of payment security issues on third party platforms, they are liable for protecting customer information.
3. Delivery and Pickup:
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We offer both delivery and pickup options.
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Delivery is available within a specified radius from our location. Delivery charges may apply based on distance.
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Customers choosing pickup must adhere to the specified pickup time.
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Any delays in pickup beyond the specified time may result in reheating charges.
4. Quality Assurance:
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We guarantee the quality and freshness of our food.
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In the event of a wrong item being shipped, we offer a free replacement.
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If a customer is dissatisfied with their order, they must notify us within 30 minutes of receiving the order for a refund or replacement.
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We reserve the right to investigate any complaints regarding the quality of our products.
5. Promotions and Discounts:
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We may offer promotions and discounts through our website.
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Promotional offers are subject to terms and conditions and may have expiration dates.
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We reserve the right to modify or withdraw any promotions or discounts at any time without prior notice.
6. Privacy and Security:
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Customer information provided during the ordering process is kept strictly confidential.
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We utilize industry-standard encryption and security measures to protect customer data.
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We do not share customer information with third parties for marketing purposes.
7. Feedback and Complaints:
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We welcome feedback from our customers to help us improve our service.
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Customers can submit feedback or lodge complaints through our website's contact form or customer service hotline.
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We will endeavor to address all feedback and complaints promptly and professionally.
8. Legal Disclaimer:
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Papa Dave's Pizza reserves the right to refuse service to anyone for any reason.
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By placing an order through our website, customers agree to abide by our terms and conditions.
9. Contact Information:
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For any inquiries or assistance, customers can contact us through the contact information provided on our website.
10. Governing Law:
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This policy is governed by the laws of British Columbia, and any disputes shall be resolved in accordance with these laws.
Note: This policy is subject to change at the discretion of Papa Dave's Pizza without prior notice. Customers are encouraged to review this policy periodically for any updates or amendments.